Why Can’t I Hear Audio from the Secondary Markers while Playing Back the Video?

Multi-marker videos are supposed to be watched on the Reflectivity (Teams) platform on a laptop/PC. If you cannot switch and listen to secondary markers, see more information below:

1. Multi-Marker playback in the mobile Swivl Capture app, not on a PC
2. Multi Marker playback after downloading from Reflectivity (Teams) web

Multi-Marker playback in the mobile Swivl Capture app, not on a PC 

 

If you have recorded a video with a C Series with multiple markers and then preview it in the Swivl Capture app, you will only hear the audio from the primary marker. This is because the multi-audio track capability is a feature specific to Swivl’s video player on cloud.swivl.com, and is not supported on your mobile device's video player. Once you upload your video to your Reflectivity web account, you will be able to hear all marker audio tracks and can select to mute or play specific tracks.

 

Multi Marker playback after downloading from Reflectivity (Teams) web 

 

Downloading from Reflectivity
If you choose to export from Reflectivity platform and download your video file that was captured with multiple CX or C Series markers, your video file will contain all tracks of audio merged together.

Downloading via iTunes
If you download your video straight from your iOS device to your computer via iTunes, your video file will only contain the primary marker audio track. If you want to have all audio tracks on the video file, you will first need to upload to Reflectivity from the Swivl Capture app, and then export your video.