Recording

Teams App and mobile device-related FAQs

 

This article relates to any questions you might have about Teams app and/or recording/storing videos on your mobile device.

 

Teams App FAQs:

  • Depending on the size of your video and the strength of your network, upload times can be highly variable. The fastest speed we’ve observed for upload time is half the recorded time of your video and the slowest we've witnessed is two to three times the length of your video.

    If you are experiencing longer than normal upload times using your WiFi network and you are using a mobile device that has an option to connect to cellular data, try turning off your WiFi, and re-attempt to upload the video from the Teams app library over cellular data.

    To enable uploading over cellular, please toggle "Upload over cellular" option in the Teams app.

    To do so, please open the Teams app > Settings > Advanced > Upload over cellular

     

    Upload_over_cellular.jpg

     

    If "Upload over cellular" option is already enabled, and  you still have difficulties uploading the video, please make sure the Teams app is allowed to use cellular in Settings of your iPhone.

    To check the cellular data permissions, please open Settings > Cellular > and find Teams by Swivl

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  • Yes, you can save your Swivl recorded project on iOS device to your Camera roll IF it has not yet been uploaded to Swivl Teams. Such a project is in Device Storage and has an orange icon on it.

    Save_video_to_the_mobile_device.jpg

    Projects already uploaded to your Swivl Teams account cannot be saved to your Camera Roll. They are in Web Storage and have a blue cloud icon on it. To access them you need to log into your profile at cloud.swivl.com and look for them in Library.

    If you wish to keep the videos on your mobile device, see how to enable/disable the Auto upload feature in Navigating Teams app: iOS

    There is no option to save your video to the app gallery on Android devices. The video will still be accessible in file explorer.

  • In the Teams app, when you tap on the thumbnail for a video that you recorded, it will typically play in the app. 

    There are a couple of reasons why your video might not play back when you tap the thumbnail:

    • You are not logged in with the same account: When you record a video while logged in with your Teams account, the video is owned by that account and can only be played in the app while you are logged in. If you have logged into the app with a different Teams account, or if someone else logged in, you will not be able to access the video. Log in with the account that owns it to play or upload the video.

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    • Your video was automatically uploaded and then deleted from the app: if you have Auto delete enabled, your videos will immediately upload to your Teams account after you have finished recording. Your video will then be removed from the device. The video will still be listed in the app Library, but is no longer stored on the device and cannot be played. You can access the video by logging into your account at cloud.swivl.com.

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  • All videos uploaded to Swivl are stored in mp4 format and compressed with H.264 codec. The file size depends on the length and resolution of the video (and is decreased when you share the video with another user). Example: 1 minute of video will take up about 15MB of space in 720p, or 7.5MB of space in 360p resolution.

     

    For edTPA, PPAT, and other certification video submissions:

    A 20-minute video recorded on HD quality will be approximately 250MB.  This is well below the 500MB limit that is generally applied to these certification programs. 

  • No, unfortunately Apple TV is not supported. However you can use Screen Mirroring for iOS devices.

Mobile device-related FAQs:

  • If the video was deleted by mistake from the mobile device, there is a possibility to retrieve it via connecting your mobile device to the computer using a mobile device to a computer cable.

    Retrieving projects from your Teams app via iTunes (iOS mobile device + Mac with macOS Mojave 10.14 or earlier, or PC):

    Make sure you upgrade your macOS or iTunes program before starting this process - see more details here

    If you want to pull your video files directly off your iOS device to your computer, without uploading them to Swivl, you can do so through iTunes as described below. 

    1. Plug your iOS device into your computer using a mobile device to a computer cable.

    2. Open iTunes and click on your device in the top menu.

    3. Click 'File Sharing' and scroll through the list of apps to find the Teams app.

    4. Click the Teams app icon to access your Teams app files. On the right you will see a list of documents stored within the app, most will be .mov video files. Select the ones you want to keep.

    • At the bottom of the page, click Save…, select the folder where you want your videos to reside, and click Save.

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     Retrieving projects from your Teams app via Finder (iOS mobile device + Mac with  macOS Catalina 10.15)

    1. Plug your iOS device into your computer using a mobile device to a computer cable.

    2. Open Finder and select your mobile device from 'Locations'

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    3. Go to  'Files' and click twice on Teams app

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    4.  Find the project you want to restore and move it to 'Downloads'

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    Via Android Device & USB Cable:

    If you want to save your video files directly from your Android device to your computer, without uploading them to Swivl, you can do so by plugging your device into a USB port as follows.

    1. Plug your Android device into your computer using a USB cable.

    2. Open the device storage in File Explorer (PC) or the Finder (Mac).

    Cloud-Kies.png

    3. If you are using a Mac, you may need to download software to allow you to access the device storage.

    Cloud-Download_from_android_device_1.png

    4. Follow the file path: Android > data > com.swivl.android > files > Movies

    android.png movies.png

    5. Drag the video file you want to the folder on your computer that you would like to save it to.

    Cloud-Download_from_android_device_7.png

  • Want to listen to this article instead? Check out our Swivl Tips Podcast on Max Recording Time.

    First thing's first: neither the Teams by Swivl app nor the web limits your recording time or prevents you from uploading long videos. For as long as your battery will hold out on your mobile device and your Swivl robot/marker(s), you'll find you will be able to upload videos that are several hours long in duration (though upload times to Swivl Teams will vary significantly depending on your Wi-Fi/data connection). 

    If you're experiencing an issue where a video "cuts off", it could be that your mobile device's internal storage is too low, thus affecting your ability to record a video longer than 'X hours:minutes: seconds in the Teams app. This issue would equally affect your ability to record videos using your phone or iPad's camera app. Videos recorded on your camera app outside of Swivl will also be limited.

    Before recording, always check your Max Recording Time on your Teams app, located at the top of your capture screen:

    iOS Android
    Recording_time.jpeg record_time.png

    If you have very little recording time shown, you can free up space on your device by managing your storage.

    For iOS devices, go to: Settings ---> General ---> iPhone/iPad Storage:

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     From here, you can derive a better sense of where your internal storage is most used. You will need to free up space on your device (by switching to Cloud storage or deleting content) to improve your max recording time. This is also true for your general ability to record videos using your phone or iPad's camera app.

     

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    For Android devices, the process is relatively similar but appearance may differ depending on the specific device you have. In general: Settings ---> Storage is where you'll want to check on your specific Android device.

  • This section is for users who do not plan to upload their recorded videos to Swivl Teams web platform. As a reminder, Swivl Teams has unlimited storage for all service levels. Once you start using Teams for extended periods of time there are many things to consider, like the finished video files can become rather large. There are many ways to deal with large video files, and we are working on adding more capabilities to make it easier to get the files off the iOS device and to your final destination.

    Considerations

    For long recordings (like lectures or classes) there are several things to consider:

     

    We have some recommendations on each that will make it easier for you to use Swivl.

    Power


    The Swivl Base will last approximately 4-6 hours. The Swivl Marker will last approximately 4-6 hours depending on its usage. The amount of time an iOS device lasts is highly variable and depends on the age of the device, video recording quality, etc. Swivl does not draw any power from the iOS device when they are connected.

    Moreover, CX can charge your iOS device when connected to power, and C Series can charge the device with a boost cable.

     

    First, you have to understand how big the video files can get depending on what iOS device you use, at what resolution, and which camera. This table is to help you understand it better (based on the Swivl app version 1.7 or later):

     

    CAMERA RESOLUTION SIZE: MB PER MINUTE OF RECORDING
    Rear Facing 1080P - FHD ~60 MB
      720P - HD ~40 MB
      480P - SD ~20 MB
         
    Front Facing 720P - HD ~40 MB
      480P - HD ~20 MB
      480P - SD ~20 MB

     

     


     
    Storage

    Good ideas for dealing with video on iOS devices:

      • Make sure you have plenty of space on your device. See the table above to give you a sense of how much space you need. Ideally, make sure you have 2x space
      • To find out how much available space you have on your iOS device, go to Settings->General->Usage

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    Setup and Preparations

     

      • If possible, use the front-facing camera — this way the video will be smaller and you will be able to see yourself and the video recording status
      • Record 1-2 short videos practicing the recording. Test how well the audio works — is the microphone too far? too close? Do you see where the video files are created (hint: check Swivl Teams video library)
      • Do not record a 4-hour video. Periodically stop and restart the recording. Usually, it takes 10-20 seconds if you have recorded an hour video to stop and restart it.  Doing this will create more manageable files.

     

    Moving Video Files off iOS Device (Teams by Swivl App)


    DO NOT MOVE LARGE VIDEOS TO YOUR PHOTO ROLL — iOS does not handle moving or copying large files very well — it takes a long time and sometimes fails.

    Save in iTunes (preferred method)

     

      • Connecting your iPhone or iPod to your computer
      • iTunes should open allowing you to click on your device on the left
      • Click on the App Tab at the top and scroll all the way down until you see File Sharing
      • Click on Swivl App and select the video(s) then Click on Save To


    App-Download_from_ios_device_path_1__1_.pngApp-Download_from_ios_device_path_2.png

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    Uncommon ways to move large video files

     

    Use iExplorer App


    iExplorer is a free app for Mac and Windows and allows you to connect to your iOS device and browse files and folders. iExplorer is available here: iExplorer Once connected, you can find the Swivl video library, under Apps->Swivl->Documents->Library->Videos. All videos will be listed as separate files in the library. You can copy the files to your computer. Please note that copying can take a while for very large files.

     

  • Once you start using Swivl for extended periods of time there are many things to consider, like the created video files can get rather large. There are many ways to deal with large video files, and we are working on adding more capabilities to make it easier to get the files off the Android device and to your final destination.

    Considerations

    When making long recordings (like lectures or classes) there are several things to consider:

     

    We have some recommendations on each that will make it easier for you to use Swivl.

    Power


    Swivl base will last approximately 4 hours. Swivl marker will last approximately 4 hours. The amount of time an Android device last is highly variable and depends on the age of the device, video recording quality, etc. Swivl does not draw any power from the Android device when they are connected.

    First, you have to understand how big the video files can get depending on what Android device you use, at what resolution, and which camera. This table is to help you understand it better (based on the Swivl app version 1.7 or later):

    Camera Resolution Size: MB per minute of recording
    Rear Facing 1080P - HD ~65MB
      720P - HD ~40MB
      480P - HD ~20MB
         
    Front Facing 1080P - HD ~65MB
      720P - HD ~40MB
      480P - HD ~20MB

     

     

    Storage — Good ideas for dealing with video on Android devices

     

    • Make sure you have plenty of space on your device. See table above to give you a sense of how much space you need. Ideally make sure you have 2x the space
    • To find out how much available space you have on your Android device, go to Settings->DEVICE->Storage->DEVICE MEMORY or SD CARD
      App-Android_storage2.jpeg App-Android_storage1.jpeg

     

     

    Setup and Preparations

     

    • If possible, use front facing camera — this way the video will be smaller and you will be able to see yourself and the video recording status
    • Record 1-2 short videos practicing the recording. Test how well the audio works — is the microphone too far? too close? Do you see where the video files are created (hint: check Swivl video library)
    • Do not record one 4 hour video. Periodically stop and restart the recording. Usually it takes 10-20 seconds if you have recorded an hour video to stop and restart it.  Doing this will create more manageable files.

     

     

    Moving Video Files off Android Device (Teams by Swivl App)


    DO NOT MOVE LARGE VIDEOS TO YOUR Gallery — Android does not handle moving or copying large files very well — it takes a long time and sometimes fails.

    Another uncommon but unique way to transfer or share directly from the Android device (preferred method)

     

        • Go to Settings > Apps > My Files > Device Storage or SD Card > Android > Data > com.swivl.android > files > Movies > Three dots in the top right corner, tap on Select to select the video or videos > Select Share /Send icon


    You can copy the files onto to your computer. Please note that copying can take a while for very large files.

    App-Android_find_video.jpeg

  • If you recorded a video using an Android device but did not upload it to Swivl Teams, you can always play it in the Teams app.

    To find the video in the storage of the mobile device, please open:

    My Files > Device Storage or SD Card >Android>data > com.swivl.android > files >Movies > Select the video.

    If you would like to save your videos to a MicroSD card instead of your device, you need to switch the storage option in your Swivl app Settings. Select the Storage selection to "External Storage" and you will be able to save the videos directly on to your SD Card.

    App-Android_find_video.jpeg

Click to continue to the next article - CX and C Series: Audio FAQs

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