I Recorded a Video but Cannot Find It in Reflectivity Web Library

Video has not been uploaded yet?

If the video is not showing up in your account at cloud.swivl.com, chances are you quickly closed the app after the recording was done or there was no internet. To get your video uploaded, go to your Capture app on the mobile device you used to record the video and check the Videos tab. See more details in Uploading a Video to Reflectivity (Teams) Web platform in Uploading Troubleshooting section.

Different emails used?

There is a chance that you are logged into the Reflectivity platform and Swivl Capture app on your mobile device using different emails. First, check the email address you have used to log in to the Reflectivity platform. You will find the address in the Profile tab at the bottom left corner of your Reflectivity account or simply open https://cloud.swivl.com/profile. 

Next, please check the email address you have used to log in to the Swivl Capture app. From the app home screen, click on the Profile tab of the navigation bar. 

Please double-check if you have logged into the same account on the app as the web platform.



If they don't match, please log in to your account on the Reflectivity platform using the same email as you are logged in in the Swivl Capture app and check if the video is in your Video library at https://cloud.swivl.com/videos/private

Tip

If you mistakenly recorded the video logged into a different Reflectivity account, please ask the owner of the video to use the feature ‘Send a Copy’ and the video will appear in your Library.

Have not used your account for a long time? 

If you recorded videos long and/or have logged into your free Reflectivity account, your old account may have been terminated, please see more details in What Happens to My Reflectivity (Teams) Account if I Don't Log in to It for More than A Year?

Please get in touch with us at [e-mail] with your detailed description so that we can assist you.