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Customer Success Team

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  • C-Series Robot & Swivl App Settings - iOS Devices

    Click this article to check C-Series Robot & Swivl App Settings - Android Devices The in-app Swivl Settings control the functioning of the Swivl Robot, as well as the functionality of the app. Here...

  • Changing shims

      See Recommendations for Add-on Accessories   Shims allow mobile devices of varying widths to fit tightly, but comfortably in the Swivl base and ensure better tilt. All kits come standard with th...

  • Inventory Management FAQs

    So, you bought a bunch of Swivl robots...now what? TIME TO GET ORGANIZED.    1. Unbox the kit and become familiar with the components.  2. Label each component of the kit, right down to every cord...

  • Audio FAQ

    This article covers the following issues: Keep your Swivl app and FW up to date Poor audio due to wearing microphone improperly  Ensure your Markers are Paired Make sure your Primary marker you are...

  • C Series and Android compatibility

    For iOS compatibility see C Series and iOS Compatibility     1. Download the latest version of the Swivl app for Android from the Google Play store for your device. Check the most recent Swivl...

  • C Series and iOS Compatibility

    For Android compatibility see C Series and Android compatibility    1. Download the latest version of the Swivl app for iOS on the Apple store for your device. Check the most recent Swivl ve...

  • Sharing Videos on Swivl Teams

    When you upload a video to your Swivl Library, it starts off completely private by default.  There are four options to share videos:   Standard User Pro User Pro Administrator Pro Owner Share...

  • What are Swivl Teams Account Types and Privileges?

    This chart shows how various Swivl account types can interact with each other in a Swivl Team. If you are not in a Swivl Team (you are just a Standard User), then you will still have the capabiliti...

  • Unboxing C-Series Kit

    Components of a Swivl C3 or C5 kit: Swivl C Series Robot Primary Marker, docked in the robot base Lightning to Micro USB cable for iOS devices Micro USB to Micro USB cable for older Android devic...

  • Time Stamped Comments/Comment Playback Mode

     Available for: Pro, Admin, Owner  All Pro users can receive comments to their videos from any registered Swivl users, including Standard ones. 1. From your Library navigate to the video you want t...