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Customer Success Team

  • Total activity 131
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Activity overview

Latest activity by Customer Success Team
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    Customer Success Team created an article,

    Hybrid Lecture Hall Best Practices

    Click on the corresponding links for more information about using Swivl for Hybrid Learning or live streaming.   These setup and advice videos have been graciously provided by Chris Eck of Clemson ...

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    Customer Success Team created an article,

    Unboxing C-Series Kit

    Components of a Swivl C3 or C5 kit: Swivl C Series Robot Primary Marker, docked in the robot base Lightning to Micro USB cable for iOS devices Micro USB to Micro USB cable for older Android devic...

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    Customer Success Team created an article,

    What happens to my stuff when I am downgraded to Standard?

    Remain Calm: Nothing will happen to your videos! I am an Individual Pro User or a Pro member of a Swivl Team: The short answer to this question of what happens to your stuff when you are downgrade ...

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    Customer Success Team created an article,

    Data Ownership

    Does Swivl own my data? No. The owner of the account owns all the stored within the account. If you are logged into your account when recording, then only you have access to your data. You may only...

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    Customer Success Team created an article,

    Swivl Security Overview (2021)

    A message from our co-Founder: “We always welcome a conversation so we can explain what we do and why we do it. We are happy to review and sign additional security and privacy contracts as required...

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    Customer Success Team created an article,

    How do I increase my recording time?

    Available for: Standard, Pro, Admin, Owner Want to listen to this article instead? Check out our Swivl Tips Podcast on Max Recording Time. First thing's first: neither the Teams by Swivl app nor th...

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    Customer Success Team created an article,

    Team Administrator Orientation Guide

    Available for: Admin, Owner DOWNLOAD the PDF. WATCH the video. Whether you're a new Admin looking to take full advantage of your privileges or someone who would like a refresher on how to customiz...

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    Customer Success Team created an article,

    Permissions, Media Releases, and MOUs

    Swivl Teams is 100% FERPA/COPPA compliant in the U.S. and GDPR compliant in the E.U. and we are a member of the Privacy Shield Framework (UK/Switzerland). Still, we are dedicated to securing privat...

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    Customer Success Team created an article,

    Troubleshooting for the First Time Users

    Handy tutorial to cure some common issues if you aren't sure if... your video is recording properly your video has uploaded successfully to Swivl cloud your markers are recording audio and more!  

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    Customer Success Team created an article,

    Localized Server Storage for International users

    If you wish to store your video content in the region closest to yours (EU, Asia/Pacific, or Canada) please inquire about purchasing a Swivl Team Account for your organization at: team@swivl.com