Robot

CX and C Series Robots: Mobile Devices Compatibility

 

 

Swivl Robot is only compatible with iOS and Android devices.

 

As of today ChromeOS, FireOS, Windows-based tablets (like the Surface Pro), and other tablets are not supported.

 

Currently only CX models are available for sale

 

  • 1. Download the latest version of the Teams by Swivl app for iOS on the Apple store for your device.

    Check the most recent Teams by Swivl versions in our article Product Updates

    Appstore.png Teams_by_Swivl.jpg


     2. Use iOS device running iOS 11.x through iOS 14.x - lightning or Type C connector devices only

    • iPhone 5s and newer;
      iPad Pro (1st gen, 2015) and newer;
      iPad Air (1st gen, 2013) and newer;
      iPad (5th gen, 2017) and newer;
      iPad mini 2 and newer;
      iPod touch (6th gen, 2015) and newer.

    ios_devices.png

     

    3. Use the white lightning cable provided in your C Series kit to connect to your Swivl robot:

    mceclip0.png
    4a. C-Series: For Type C iOS devices you will need to use Swivl Android cable or micro-USB to micro-USB cable and a special USB Type C adapter with OTG support to ensure full data transmission to/from the robot.

     

    Screen_Shot_2020-11-02_at_2.22.10_PM.png

    4b. CX includes a USB Type C cable for Type C iOS devices.

  • CX models and C Series robots have slight differences in Android compatibility - click below to get more details.
    • Compatibility

      Limitations

      Devices

       

      Compatibility

       

      1. Download the latest version of the Teams by Swivl app for Android from the Google Play store for your device. Check the most recent Swivl versions in our article Product Updates *

              Google_Play.png Teams_Icon.png

       

      2. We recommend using USB Type-C Samsung Tab S5e or Samsung Tab S6

      android_devices.png

       

      3. Use the Swivl  Type C to Type C cable that comes with your Swivl kit.

      Samsung_connected.jpeg

       

       

      Limitations:

       

      We are aiming to achieve full feature parity with our iOS app in terms of functionality and user interface; however, a few limitations still persist in the Android environment. Please take note of the following:

       

      - There is no option to save your video to the app gallery (video will still be accessible in file explorer).

      - Tilt Correction setting is not available for Android.

      Devices:

      While Samsung devices are popular, we only recommend using Samsung Tab S5e or Samsung Tab S6 (NOT Samsung Tab S6 Lite) as they support all features Swivl Solution has to offer.

       

      Still, have questions? Email support@swivl.com to clarify your setup and options

       

      Click to continue to the next article - Capturing video or Live Streaming

    • Compatibility

      Limitations

       

      Compatibility

       

      1. Download the latest version of the Teams by Swivl app for Android from the Google Play store for your device. Check the most recent Swivl versions in our article Product Updates *

              Google_Play.png Teams_Icon.png

       

      2. Use We recommend using USB Type-C Samsung Tab S5e or Samsung Tab S6 (not Samsung Tab S6 Lite) running Android 9-11 as they support all features Swivl Solution has to offer.

      android_devices.png

       

      3. Use the Swivl micro USB to micro USB cable that comes with your Swivl kit - make sure to inform your Account Manager that you plan to use an Android device.

      android_cable.png_2021-10-27_16-27-48.png

      4. For Type C Android devices you will need a special USB Type C adapter with OTG support to ensure full data transmission to/from the robot.

      If it is not included in your older Swivl kit, our online store offers a compatible adapter we have already tested:

      adapter_C.png

       

      Limitations

      Android Teams app has a couple of limitations if compared to iOS Teams app as for today:

      - there is no option to save your video to the app gallery (video will still be accessible in file explorer)

      - Tilt Correction setting is not available for Android so far

       

       

      Please take note of the Samsung tablet limitation:

      We only recommend using Samsung Tab S5e or Samsung Tab S6 for all three live stream audio setups

      With any other Samsung and Swivl Solution you can:
      - record a video with the Teams app (no live streaming )
      Generally, we found that Live Streaming Audio mode works fine on most of the Android devices we tested, but not all: specifically we noticed that mostly Samsungs and Pixel might cause issues, while others work fine.

       

      Click to continue to the next article - Capturing video or Live Streaming

 

Updated

Was this article helpful?

32 out of 54 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.