Congratulations! You just made a great investment in educational tools you, your staff, or your institution have at hand for professional development, instructional coaching, blended instruction, and more!
The way you will access your new software and tools will depend on what you purchased and from where. Below you will find a description of each package and the steps to access your purchase.
Create your Team
Our Representative will contact you as soon as possible and assist with your Team!
If you worked with a Sales Representatives at Swivl, they will help you determine your Team Owner. If you purchased through a partner, let them know who you desire to be assigned as Team Owner. The Owner that you designate will be sent an email from Swivl with instructions on how to setup their account. Then a member of the Customer Success Team will contact your Team Owner to offer resources for customization and configuration of the Team account and provide implementation and planning guides for your successful video program.
Renew Team Subscription or Add seats to your Team
Swivl is a subscription service and will need to be renewed periodically. How you will do this also depends on how you purchased initially.
If your Team is currently active and you wish to renew for the following years, you can do this anytime and moreover make any seats adjustments effective for the following years.
For example, your Team currently has 10 seats and it expires in a few months. You want to keep your 10 seats for the next few months and after it expires that you want to have 25 seats for the next three years. You can purchase renewal now and not worry about this later. Contact us and discuss your specific needs in detail.
To renew your Team, please contact our Customer Success team at firstname.lastname@example.org
You can check out your subscriptions, and the exact subscription expiration dates on this graph in your Admin portal:
If you are new to Swivl and want to explore the product, check all the features available and whether they meet your expectations before purchasing the subscription, you can enjoy our 30-days trial.
To activate the Trial, please do the following:
1. First, check Your Current Subscription Plan in your Profile
2. Click on the Upgrade button in your Profile or open cloud.swivl.com/upgrade
3. Click on activate a free trial of Team features for 30 days.
After the trial expires, you will automatically be downgraded to a Free license.
During, after or instead of the Trial you can purchase one Team Seat - click on the Upgrade button to proceed with the option. Your credit card will be billed. When the year ends, you need to renew your subscription, otherwise, you will be downgraded.
To upgrade your subscription, please do the following:
1. Click on your name at the lower left corner and select "Upgrade" from the dropdown menu
2. Click on Upgrade
Click here to check what features are available for different account types - What are Teams by Swivl account types and Privileges?
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