Congratulations! You just made a great investment in educational tools you, your staff, or your institution have at hand for professional development, instructional coaching, blended instruction, and more!
The way you will access your new software and tools will depend on what you purchased and from where. Below you will find a description of each package and the steps to access your purchase.
First, check Your Current Subscription Plan
Open your profile to check your current subscription plan
Upgrading within your Swivl account
Click the “Upgrade” button in your profile to see your current subscription plan and available upgrade options
Swivl Pro Team
If you upgraded to Swivl Pro using the “Upgrade” button from within your account (while you were logged into http://cloud.swivl.com), you have subscribed on a rolling basis annually. Your credit card will be billed each year, based on the date of your subscription.
If you purchased Swivl Pro online at http://swivl.com/store/, through one of our Sales Representatives, or through one of our partners, your software upgrades will take the form of license codes, which you will need to use to activate individual accounts (one code per user account).
You will receive your codes on your emailed receipt once your order has been processed and shipped, or if you did not order any hardware, you will receive this email as soon as the order is processed.
You will receive an email with the subject line “Your Swivl order receipt”. Within this email you will find your list of Swivl Pro codes
To use your codes, you will first need to login to your Swivl account at https://cloud.swivl.com/login If you don't have an account yet, sign up for a free Swivl account at http://cloud.swivl.com/register
Next open https://cloud.swivl.com/upgrade and enter your Pro Code:
Building a Team
If you worked with a Sales Reps at Swivl, they will help you determine your Team Owner. If you purchased through a partner, let them know who you desire to be assigned as Team Owner. The Owner that you designate will be sent an email from Swivl with instructions on how to setup their account. Then a member of the Customer Success Team will contact your Team Owner to offer resources for customization and configuration of the Team account and provide implementation and planning guides for your successful video program.
Renewing Your Swivl Purchase
Swivl is a subscription service and will need to be renewed periodically. How you will do this also depends on how you purchased initially.
Swivl Pro Team (Upgraded from within Swivl account)
When you upgrade your individual account from within http://cloud.swivl.com by credit card, your account will renew on a rolling basis (either monthly or annually, depending on the plan you selected). This will continue to renew until and if you decide to cancel or switch plans.
Swivl Pro Team (Purchased through Swivl Sales Rep or reseller)
Please reach out to either your account manager, email@example.com if you are unsure who your account manager is, or your authorized reseller to begin the renewal process.