User

Alla

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Articles

Recent activity by Alla

  • Product Updates (2020 - 2021)

    Current versions: Teams iOS App 9.3.0 Teams Android App 9.3.0  Teams Screencast app 2.0.0   C Series base / marker FW   10.04.09 C Series marker FW 7.57 CX base / marker FW 12.02...

    • Updated
    • 9 followers
    • 0 comments
    • 7 votes
  • SWIVL Training and Support Sessions

    Whether you’re new or advanced, we’ll help you start Swivling and be successful this Fall! Join our SWIVL Training and Support sessions for Fall 2021! This year we're changing up the focus of each ...

    • Updated
    • 10 followers
    • 0 comments
    • 2 votes
  • Slides Retirement FAQs - August 2021

    What is changing? We are removing the Slides feature from Teams by Swivl. This change affects all users who have Videos with Slides in their Libraries or Feeds.    When is this change occurring? Au...

    • Updated
    • 2 followers
    • 0 comments
    • 0 votes
  • CX and C Series Robots: Pairing Markers

    1. Connect your mobile device to the Swivl Robot. 2. Turn the robot and the markers on, open the Teams by Swivl app (Robot Tab). 3. Put the marker you want to pair into the robot's dock. 4. Blin...

    • Updated
    • 1 follower
    • 0 comments
    • 16 votes
  • Why I can't enter my Pro Code?

      All Pro Codes were disabled as of August 2021. If you received a Pro code in an email from a member of the Swivl Team or from a colleague, please contact us at support@swivl.com and we will assis...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • C Series and CX: Why does my robot get "stuck" on a wall or whiteboard?

    If you notice that Swivl Robot gets "stuck" facing a wall or whiteboard:  1. Remember, Swivl's Primary Marker is being tracked by maintaining a line of sight with the infrared technology located on...

    • Updated
    • 1 follower
    • 0 comments
    • 9 votes
  • How do I merge two Swivl accounts?

    There is no direct option to combine separate Swivl accounts. However if you would like to move content from one of your accounts to another you can use one of the following options:   Standard ...

    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Playback of Multi-Marker projects with Dual- and Multi-Camera

    There are some differences between audio capturing and playback for Dual and Multi-Camera projects. If you record a Dual-Сamera video: The Audio is being captured only from the Markers, the audio ...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes
  • Firewall Settings

    To ensure Swivl solution works 100% in your network, you or your IT/security department needs to whitelist the domains and ports (80 and 443) in the following list (ver 0.8 updated Nov 11, 2020):  ...

    • Updated
    • 3 followers
    • 0 comments
    • 5 votes