M2 Subscription Types

Overview

M2 offers two subscription types: Free and M2 (paid). This article explains what each includes, how they work within teams, and what happens when a user’s subscription status changes.

Free Subscription

The Free plan gives individual users access to M2 with the following capabilities:

One agent — the general agent (session-based), which is available by default
Unlimited activities — no cap on the number of activities you can run
Full AI features — including live tips, feedback, and M2 chat, within the general agent
No ability to create additional agents — the “New Agent” button is not available on the Free plan

Free users who are not part of a team operate independently with the general agent only.

M2 Subscription (Paid)

The M2 subscription is a team-based plan. It unlocks the full product experience, including:

Multiple agents — create and configure agents with custom rubrics, coherence prompts, and focus areas
Full agent customization — set rubric selections, agent focus, activity settings, and more
Team features — access to teams-within-teams structure, group management, and coach/leader roles
Admin insights — usage data, aggregate reporting, and organizational rubric tracking
Chunk-based feedback reports — activity feedback broken into scored, reviewable chunks

Paid seats are managed at the team level by a leader (formerly “admin”). Coaches can also manage subscription tiers within their group, though this may be restricted to leaders in a future update.

Free Users Within a Team

When a free user joins a paid team, the following applies:

Their general agent is frozen — they work only within the team’s structure
They inherit the team’s data deletion policy rather than the standard free-user policy
They gain the ability to create new agents, and utilize their team’s rubrics and prompts

What Happens When a User is Downgraded

If a paid user is downgraded to Free (e.g., a seat is removed):

Their previous agents are frozen — accessible in read-only mode
A new general agent is created for them automatically
The user can still view old activity content but cannot comment, add new activities, or use AI features within frozen agents

For questions about upgrading your plan or adding seats to your team, contact your Swivl account representative or reach out to support@mirrortalk.ai.

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