📖 MirrorTalk: Navigating the Admin Portal

                                                                  Available for M2 & MirrorTalk users                    

Open and Explore Your Admin Portal

Welcome to your new role as an MirrorTalk Admin!

After your team has been created by our Customer Success manager, you’re ready to take your first steps inside the Admin Portal.

This space is the control center for your organization — where you’ll see how your team is using MirrorTalk, manage licenses, and adjust key settings.

This guide will walk you through:

• How to open your Admin Portal

• What you’ll see on your Admin Dashboard

• Where to find important details about your organization

Log In

Open your web browser and go to the MirrorTalk.ai platform. Enter your username and password, then click Log In. If this is your first time logging in, use the details from your welcome email.

Switch to Admin View

Once you’re in, glance at the left sidebar. There you’ll find the Switch to Admin button. Click it, and the screen will refresh—this is your gateway to the Admin view, where you can manage your organization’s users, licenses, and settings.

Arrive at Your Dashboard

The Dashboard is your home base as an Admin. Think of it as a quick snapshot of your organization, everything important is right here at a glance:

1. Organization Details: Includes name, license expiration, and data storage region.
2. User Activity: Displays current engagement — showing users who have logged in since being added to the team.
3. License Distribution: Shows how many seats are used for each role type.

 

Need More Help?

• If you can’t find the “Switch to Admin” button, or your dashboard looks wrong, double-check you’re logged in with the correct email by looking in Profile Settings and verifying the email address.
• Still stuck? Click the Help button on the left to visit the Swivl Help Center or contact chat support. You can also reach us at [e-mail].

From the Dashboard, you can access other sections of the Admin Portal to manage your organization in detail:

• User Management – add, edit, or remove members, assign licenses, and control permissions.

• Customize –  allows Admins to upload documents and set configurations that guide feedback and evaluation within the platform

For a deeper look at these sections, see our dedicated guides:

• User Management

• Customize