Web Recording on Swivl Teams

Available for: Standard, Pro, Admin, Owner

WARNING: When you finish recording, hit "Save" and keep the webpage open until uploading is completed! If you have a large video or slower internet speed, you may need to adjust your computer settings so that the computer does not "go to sleep" before your video has uploaded completely.

If you close your window or the computer goes to sleep before the video has been completely recorded, you will lose the recording.

Initial Setup

Getting Started

Webcam Recording

Screen Recording

Screen+Webcam Recording

Troubleshooting

Initial Setup

To begin web recording within the Swivl Teams web based platform (not the app) please ensure the following:

•  you are using either Chrome OR Firefox;
•  you have enabled camera and microphone permissions in Chrome OR Firefox; 
•  log in your Swivl Teams at cloud.swivl.com;

Getting Started

Once you have logged into your Swivl Team account, select Library on the left side of your screen.  From there, select +Add New Project and click Record.  You now have three choices for recording; Webcam recording, Screen recording, or Screen + Webcam.

Webcam Recording

\When you click Add New Project while in your Library, a menu will open and the Webcam recording option is selected by default.  Next, select the audio channel (which microphone do you want to use), and click Start Recording.

While recording, you can either pause or stop recording.

Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload.  If you choose to upload your video, a pop up will show you the uploading status, and it will load to the Swivl Teams platform.*

Webcam recording can be used on devices that have a webcam.

Screen Recording

When you click Add New Project while in your Library, a menu will open and you can select Screen recording.  Next, select the audio channel (which microphone do you want to use), and click Share your screen.

Select what you would like to share and click Share.  On the next page, click Start Recording.

While recording, you can either pause or stop recording.

Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload.  If you choose to upload your video, a pop up will show you the uploading status, and it will load to the Swivl Teams platform.*

 

Screen+Webcam

When you click Add New Project while in your Library, a menu will open and you can select               Screen + Webcam.  Next, select the audio channel (which microphone do you want to use).  The video channel is preselected for you.  Now, click Share your screen.

Select what you would like to share and click Share.  On the next page, click Start Recording.

While recording, you can either pause or stop recording.

Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload.  If you choose to upload your video, a pop up will show you the uploading status, and it will load to the Swivl Teams platform.*

After the recording has uploaded, you will have it displayed in the Library on Swivl Teams as: 

• a side-by-side project (video+screen)

• and the recording of the screen with a video circle in the bottom left corner.

 

Troubleshooting

1. If you have any issues accessing your camera, follow these steps:

• click the lock icon in your url line and select site settings

• select Allow in the dropdown for Camera and for Microphone

2. If you see a message that Screen access is denied, follow these steps:

• select Webcam recording
• select your original choice; either Screen recording or Screen + Webcam

 

OR you can follow these steps:

• MacOS System Preferences > Security & Privacy > Privacy tab > Camera/Microphone/Screen Recording and checkmark your browser (Google Chrome or Firefox are recommended) to allow access

3.  Important!

If the video uploading has stopped or you see the error "Uploading failed":

•  click on the "Download" button to save the encoded video file to your computer*.
• When you have a stable internet connection, please upload the file to Swivl Teams to decode it to the video you need. 

For more information about how to upload the video file from the computer, please check Uploading a Video From Computer

*To play the video file on your computer, please use VLC player (for Windows and macOS) and Media Player Classic (for Windows).

Click to continue to the next article Downloading Projects.