Available for: Standard, Pro, Admin, Owner
WARNING: When you finish recording, hit "Save" and keep the webpage open until uploading is completed! If you have a large video or slower internet speed, you may need to adjust your computer settings so that the computer does not "go to sleep" before your video has uploaded completely.
If you close your window or the computer goes to sleep before the video has been completely recorded, you will lose the recording.
Troubleshooting (issues with accessing the camera or denied screen sharing)
Initial Setup
To begin web recording within the Swivl Teams web-based platform (not the app) please ensure the following:
- you are using either Chrome OR Firefox;
- you have enabled camera and microphone permissions in Chrome OR Firefox;
- log in your Swivl Teams at cloud.swivl.com;
Getting Started
Once you have logged into your Swivl Team account, there are two options to start web recording: either by clicking Record on the dashboard or Library and Add a New Project. You now have three choices for recording; Webcam recording, Screen recording, or Screen + Webcam.
Webcam Recording
When you click Record, a menu will open and the Webcam recording option is selected by default. Next, select the audio channel (which microphone do you want to use), and click Start Recording.
While recording, you can either pause or stop recording.
Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload. If you choose to upload your video, a pop-up will show you the uploading status, and it will load to the Swivl Teams platform.*
Click Save a Project. You can edit the title of the video, add descriptions and tags.
!! Webcam recording can be used on devices that have a webcam.
Screen Recording
When you Record, a menu will open and you can select Screen recording. Next, select the audio channel (which microphone do you want to use), and click Share your screen.
Select what you would like to share and click Share. On the next page, click Start Recording.
While recording, you can either pause or stop recording.
Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload. If you choose to upload your video, a pop-up will show you the uploading status, and it will load to the Swivl Teams platform.*
Click Save a Project. You can edit the title of the video, add descriptions and tags.
Screen+Webcam
When you click Record, a menu will open and you can select Screen + Webcam. Next, select the audio channel (which microphone you want to use). The video channel is preselected for you. Now, click Share your screen.
Select what you would like to share and click Share. On the next page, click Start Recording.
While recording, you can either pause or stop recording.
Finally, when you have finished recording and selected stop, you will have the opportunity to Retake or Upload. If you choose to upload your video, a pop-up will show you the uploading status, and it will load to the Swivl Teams platform.*
Click Save a Project. You can edit the title of the video, add descriptions and tags.
After the recording has uploaded, you will have it displayed in the Library on Swivl Teams as both:
-
a side-by-side project (video+screen)
-
and the screen recording with a circular webcam video in the bottom left corner (shown above).
Troubleshooting (issues accessing the camera or denied screen sharing)
1. If you have any issues accessing your camera, follow the following steps:
- Click the lock icon in your URL line and select site settings
- Select Allow in the dropdown for Camera and for Microphone
2. If you see a message that Screen access is denied, follow the steps:
- select Webcam recording
- select your original choice; either Screen recording or Screen + Webcam
Also, please follow these steps:
- MacOS System Preferences > Security & Privacy > Privacy tab > Camera/Microphone/Screen Recording and checkmark your browser (Google Chrome or Firefox are recommended) to allow access
3. Important!
If the video uploading has stopped or you see the error "Uploading failed":
- Click on the "Download" button to save the encoded video file to your computer*.
- When you have a stable internet connection, please upload the file to Swivl Teams to decode it to the video you need.
For more information about how to upload the video file from the computer, please check Uploading a Video From Computer
*To play the video file on your computer, please use VLC player (for Windows and macOS) and Media Player Classic (for Windows).
Click to continue to the next article Downloading Projects.
Comments
0 comments
Article is closed for comments.