Available for: Standard, Pro, Admin, Owner
Although you can achieve the best capture and upload experience by using the Teams app in combination with your Teams account, you can also upload a video file <5Gb from your computer directly to your Teams Library.
Uploading from a Computer
1. Log in to your Teams account at cloud.swivl.com
2. In your Library, choose the 'Add New Project' Tab at the top right-hand corner of the page or click the 'Upload' button in the lower-left corner of the page
3. Select 'Upload video'
4. Browse through your files to select a video file to upload
5. Once you have found the video you want, click 'Open' to begin uploading the video to your Library
6. This may take some time, depending on the quality of your internet connection and the size of your video
7. After the uploading is completed, click on the 'Next' button to see the video in your Library.
Uploading from iOS Camera Roll
1. Log into your iOS Teams app and tap the 'Import' button
2. Select the video from your camera roll
3. Set a name for your video
4. Confirm Saving video from Camera roll to your iOS Teams app and it will save in your Teams Library.
Uploading from the Teams by Swivl app
Once you finished recording, you can upload your videos to Teams Web and access the secure storage and all the advanced editing, sharing, and exporting options that we offer. Automatic upload is enabled on your videos by default.
If you do not wish for your videos to automatically upload to Teams by Swivl, you can disable this and manage other upload settings as described in this article. In this case, you can upload each recorded project manually when appropriate:
If you have difficulties uploading a video, please do the following:
1. Make sure you have a good Wi-Fi connection and turn off/turn on your Wi-Fi in mobile device settings.
2. Pause uploading and then resume it again.
4. Restart your wi-fi router if necessary
5. Restart your Teams app and re-login if necessary - this will restart all uploading processes again.
6. If you are uploading at school please make sure that all necessary domains and ports are whitelisted and forward the following link to your IT department: Firewall Settings.
7. Turn off wi-fi and try uploading using the cellular network
If you tried all the above steps and still can't upload please contact us at email@example.com and share the following details:
- the screenshots from the page 'Check Network':
For iOS and Android:
- the info with your Teams app version;
- your iOS or Android version;
- date, the title of the video you recorded, and email you used to log into your Teams app on the mobile device;
- if you see any error messages, please share screenshots. For Android devices please share a screenshot of your status bar - swipe down on your mobile device screen to see Android notifications.
In the meantime, as a workaround, you can transfer your recorded video from your mobile device to your computer and upload it manually to your Teams by Swivl.
Click here to continue to the next article Sharing Videos on Swivl Teams