ver 0.8 (Nov 11, 2020)
Run a quick Network Check diagnostics - open https://cloud.swivl.com/network-test and make sure you get all green checkmarks. It only takes a few seconds!
To ensure Reflectivity solution works 100% in your network, you or your IT/security department needs to whitelist the domains and ports (80 and 443) in the following list:
- TCP 80 and 443 ports:
- swivl.com
- www.swivl.com
- wp-cdn.swivl.com
- cloud.swivl.com
- time.swivl.com
- webcam.swivl.com
- api.clipchamp.com
- cdn-us-east-1.swivl.com
- cdn-ap-southeast-1.swivl.com
- cdn-ap-southeast-2.swivl.com
- cdn-ca-central-1.swivl.com
- cdn-eu-central-1.swivl.com
- cdn-eu-west-2.swivl.com
- swivl-us-east-1.s3.amazonaws.com
- swivl-ap-southeast-1.s3.ap-southeast-1.amazonaws.com
- swivl-ap-southeast-2.s3.ap-southeast-2.amazonaws.com
- swivl-ca-central-1.s3.ca-central-1.amazonaws.com
- swivl-eu-central-1.s3.eu-central-1.amazonaws.com
- swivl-eu-west-2.s3.eu-west-2.amazonaws.com
- swivl-test.s3.amazonaws.com
- swivl-test-au.s3-ap-southeast-2.amazonaws.com
- swivl-update.s3.amazonaws.com
- cdn.rollbar.com
- api.rollbar.com
- cdn.segment.com
- api.segment.io
- www.google-analytics.com
- ssl.google-analytics.com
- accounts.google.com
- ssl.gstatic.com
- fonts.gstatic.com
- googleapis.com
- fonts.googleapis.com
- in.appcenter.ms
- api.appcenter.ms
- ps.pndsn.com
- *.pubnub.com
- *.pndsn.com
- *.pubnub.net
- *.pubnub.io
- UDP 123 port:
- 0.pool.ntp.org
- 1.pool.ntp.org
- 2.pool.ntp.org
- 3.pool.ntp.org
To avoid issues we recommend adding the following additional wildcards:
- *.pool.ntp.org: UDP 123
- ps1.pndsn.com
- ps2.pndsn.com
- ps3.pndsn.com
- ps4.pndsn.com
- ps5.pndsn.com
- ps6.pndsn.com
- ps7.pndsn.com
- ps8.pndsn.com
- ps9.pndsn.com
- ps10.pndsn.com
- ps11.pndsn.com
- ps12.pndsn.com
- ps13.pndsn.com
- ps14.pndsn.com
- ps15.pndsn.com
- ps16.pndsn.com
- ps17.pndsn.com
- ps18.pndsn.com
- ps19.pndsn.com
- ps20.pndsn.com
Notes:
In order to complete the signup process for Reflectivity or to reset your Reflectivity password, you do need to verify your email account. This is done by clicking the link in an email you should receive shortly after signing up.
If you find you are not receiving the email to activate your account or change your password, first check your Spam or Junk folder in your email client for the message.
If the email is not in one of those folders, your school or district email server may be filtering out Reflectivity (Teams by Swivl) emails. In order to receive them to activate your account and to receive Reflectivity notifications in the future, you will need to provide the following email addresses to your IT/Network Department to be whitelisted.
Email addresses to whitelist:
If you still have issues with the Swivl Capture app or Reflectivity usage, please contact us at support@swivl.com
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