Robot

CX and C Series Robots: Updating Robot Base, Marker (s) and Link

For the best experience and performance of the Swivl Robot, the firmware of the robot and the Teams by Swivl app version should be up to date. See our Product Updates for the most recent changes and current versions.

Update the firmware of the Marker and the Robot every time you see the notification.

 

If the Base and the Markers are used frequently, the firmware updating process runs on its own almost unnoticeable and does not require any additional actions from your side.

However, if the Base/Marker is used occasionally, or there was a long period without usage, the Marker might need some extra help to update its firmware.

    • 1. Connect the mobile device to the Robot

      CX_connected_via_cord.jpg

              

      2. Turn on the Robot and the Marker(s), open the Teams app

        CX3_connected_to_an_iPAd.jpg        

       

      3. Put the Marker into the dock of the Robot

      Dock_of_the_robot.jpg 

      4.  On the notification, tap on the "Update" button and wait until it reaches 100%. It only takes a minute.

      ezgif.com-gif-maker__3_.gif

       

      If you don't get any update prompts or skipped them previously follow the steps below: 

       

      Part 1 - Connect Swivl Robot

      1. Connect the mobile device to Swivl Robot and unlock the screen.
      2. Press and hold down on the power button to turn on Swivl Robot.
      3. When prompted, tap “Allow” to enable robot access. The Teams app will open.
      4. Turn on the Primary Marker and any additional Markers you will be using.

      Part 2 - Check and Update Firmware for Robot base and Marker(s)

      1. In the Teams app, go to Settings and click on About Swivl.
        A red circle indicates that the system needs a firmware update(s).

      update_prompt_.jpg

      1. Once you open About Swivl, you can see each component of the system. Starting with the Robot base, click on the red indicator to force a firmware update.
        The update will take 1 minute or less.
      2. Now dock each marker in the robot base, one at a time, to force an update if it is available. Each marker should take less than 1 minute to update. 
      3. You can check current firmware versions at Swivl Help Center.

       

    • 1. With your robot successfully connected to the mobile device and the Teams app running, place your Swivl Marker into the base dock to get it updated if any update is available

      Dock_of_the_robot.jpg

      2. Tap on the "Update" if you get prompt and wait until the update process is finished

      marker_update2.PNG      marker_update3.PNG

      3. Take the marker out of the dock and turn it on.

      4. Repeat the procedure of docking in the rest of the markers one by one.

    • 1. Open the Teams app on your mobile device.

      Robot_-_3_markers_connected_-_iPad.jpg

      2. Open the Settings Tab and tap on the red circle next to the ‘App Version’.

      Swivl_app_update_notification_-_iPad.jpg 

      3. If you know there should be an update but have no notification for any reason, check directly AppStore

       

    • 1. Connect the mobile device to the Robot

      _X_connected_via_cord_-_Samsung.jpeg

       

      2. Turn on the robot. Open Teams app => Settings=> About Swivl.  A red circle indicates that the system needs a firmware update(s).

      fw_update.png

      3. Tap on the Swivl Base firmware. Once the notification appears, tap on the "Update" button and wait until it reaches 100%. It only takes a minute.

      FWupdate.gif

    • Marker firmware update usually comes together with the Robot's firmware update.

      1. As soon as the Robot firmware is updated, you will see the notification "Dock your marker".

      2. Put the Marker into the dock of the Robot and wait until it reaches 100%.

      marker_update_gif.gif

       

      3. Take the Marker out of the dock and turn it on.

      4. If you have several Markers, repeat the procedure of docking in the rest of the Markers one by one.

    • Android app currently has no in-app update notifications so if you do not have automatically enabled updates, check directly in the Play Market to update your Teams app. To find out more about current versions, check Product Updates

       

To update Swivl Link:

  1. In Teams app: Open the Settings Tab and select Base Port Configuration - To Link.
  2. The app may notify you to disconnect other devices from the USB port. Click Continue.
  3. Connect Swivl Link to the USB port on the base of the robot. 
  4. In the Teams app, go to Settings and click on About Swivl.
    A red circle indicates that Swivl Link needs a firmware update.

update_prompt_.jpg

5. Once you open About Swivl, you can see each component of the system. Click on the icon for Swivl Link. The update will take 1 minute or less.

6. Next, in the Swivl Robot settings, go to Swivl Link Mode and click on Wireless Mode. 

7. You will get a pop-up notification about Swivl Link Configuration. If the pop-up says Wireless Connection at the top, select Keep current.

Wireless_connection_-_iPad.jpg

8. Remove Swivl Link from robot base. You can now use Swivl Link for the Integrated Audio Setup. (Be careful not to press the red button on Swivl Link. This may reset your connection.)

 

Click here to continue to a next article - How do I perform a hard reset?

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