No Internet Connection Error: How to Verify Internet Connection on your M2

In this article

• No Internet Connection Error
• Checking Network State - No Internet
• Checking Network State - Internet is available

No Internet Connection Error

There may be situations where your M2 Device is connected to a WiFi network, but the internet is not working. This means that the M2 Device does not have access to the internet.

Consult your IT or Network team to determine if there are any firewall settings that might be blocking the M2 Device from accessing the network and the internet. Ensure that the necessary access permissions for your M2 Device are granted.

Checking Network State - No Internet

Instructions:

• Access the "Check Network" screen through the Quick Settings in the top right corner. Navigate to the About screen. Select "Check Network" and then press the "Check Network" button.

If everything is functioning correctly, you will see only green checkmarks. If there are any red indicators, or if only the "Internet" checkmark is green, it means that the M2 Device does not have internet access and is being blocked. In this case, please contact your IT or Network team for further assistance.

Checking Network State - Internet is available

Below is an example of the "Check Network" status when internet access is available and all M2 internet resources are accessible.