🔎 Why Won't My M2 Turn On?

                                                                               Available for M2 users

IMPORTANT!

To help preserve your M2's battery lifespan, try to avoid draining it completely until it shuts down. Also, please keep in mind that in such cases, your M2 may need some time, usually 30-40 minutes, to charge slightly before it powers on, even when connected to power. 

Please see below possible scenarios and troubleshooting steps: 

I see the red light on my M2 but the screen won't come on

• Red light with no display response usually means the battery is super low and needs to charge.
• If possible, it's best to leave your M2 plugged in overnight

I pressed and held the power button for more than 10 seconds and it still won't turn on. M2 is connected to power.

If your M2 has been charging for a long time and it doesn't turn on, please proceed with these steps:

• Disconnect M2 from the charger.
• Press and hold the Power button on top of M2 for 30 seconds.  
• If it still won't turn on, connect M2 to the charger and check the charging icon on it's screen. If it is fully charged (full battery on display), disconnect the charger from the power plug and give M2 some time to discharge a little, then try turning it back on again. 

Still need help?

• Please send details along with your M2 serial number to [e-mail]
• or click the Help button at the bottom right of your screen to chat with us!