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Customer Success

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  • Smart Playback Mode*

    *requires Pro Smart Playback * Omit the insignificant sections of your videos, such as periods of extended silence. Watch videos in half the time with intelligent playback. For Pro users, we enable...

  • Time Stamped Comments/Comment Playback Mode

    Time-stamped comments may be left on your own videos or other videos that have been shared with you on Swivl cloud. If you are a Standard user on Swivl cloud, you will only be able to leave yoursel...

  • Multi-Marker Projects & Auto-Audio mode*

    Watch our instructional video below to manually choose which tracks you'd like to hear when you record with the C-Series robot with multi-microphones (C3 or C5 robots).   Auto Audio* *requires Pro...

  • Downloading Projects*

    *some features described in this article require Pro. Please read carefully. Downloading Projects from Swivl Cloud: If you are uploading your videos from the Swivl app to your Swivl account, you ca...

  • Sharing Videos on Swivl Cloud*

    When you upload a video to your Swivl Library, it starts off completely private by default.  There are four options to share videos: Direct Share to other Swivl cloud users* Share to a List or...

  • Marker Features

    MARKER FUNCTIONS ☝️The Primary Marker has three functions within the system: Tracking (via infrared) Audio Capture (built-in microphone) Control of the App/Device (buttons) We have a short demons...

  • Swivl Live - Stream Video

    With Swivl you can now stream real-time video with a colleague or coach, or even broadcast to the world. Use the C-Series robot* with the Zoom app** *Gen2 robot is not supported. **Zoom app has bee...

  • Screencasting*

      *requires Pro Swivl+ is a simple desktop app for your computer that records what’s on your screen, like powerpoint slides, videos, or your lesson activity. At the same time your Swivl robot conti...

  • Updating Firmware & Software

    For the best experience and performance of the Swivl Robot, you will need to update its firmware from time to time as well as the software to the Swivl app. You can find the most up-to-date version...

  • I can't get my videos to play in the Swivl app when I tap them in the Swivl app library

    In the Swivl app, when you tap on the thumbnail for a video that you recorded, it will typically play in the app. There are a couple of reasons why your video might not play back when you tap the t...