Live Streaming

Live Streaming FAQs

  • Breakout rooms are a Zoom feature that allow the host to put meeting attendees into smaller groups for discussion during a Zoom meeting. If you want to use this functionality with your Swivl Robot, here is what you need to do. NOTE: It is only possible to use the breakout rooms function when you are in the Integrated Audio setup, or you are a host of your Zoom meeting on a desktop computer. This is because Zoom currently does not support managing breakout rooms from mobile devices.

    Robot Setup

    Make sure that you have your Integrated Audio configuration set up and ready to go, and that your Zoom meeting has been started. See more details on Integrated Audio setup in this article

    In Your Zoom Meeting (with Integrated Audio setup)

    1. Once you are in your Zoom meeting and you want to use breakout rooms, click on the Breakout Rooms button on the bottom of your screen. You must do this from the teacher computer, not your mobile device.


    2. You can choose to assign participants to breakout rooms, or you can assign them randomly. If you assign them randomly, your Swivl video participant will be automatically assigned to one of the rooms. 


    VERY IMPORTANT: There will be NO audio coming from the Swivl participant. This is because your teacher PC/laptop is using the Swivl Audio Interface and the marker as its microphone source, and you have canceled audio on your Robot's mobile device. This means that if your Swivl participant is in one breakout room and your teacher computer is in another, and you have not disabled video on the mobile device, participants in the room with the Swivl video will be able to see you but not hear you, until you join that room with your teacher computer.


    **For this reason, we suggest not entering a breakout room from the Swivl mobile device. If you do, we suggest turning off the video on the mobile device to avoid confusion when your Swivl video enters one of the rooms. You can also have your Swivl participant leave the room as soon as they enter and stay in the main meeting.**

    Join_Breakout_Room.png             zoome_mute_stop_video.png

    3. Once your participants are in the breakout rooms, you can join and leave individual rooms from the host computer. You may want to enable video on your teacher computer at this point. Your marker will still be collecting audio, and the teacher computer hosting the Zoom meeting will be where the audio comes from for remote participants.

    You will be able to share your screen with participants in each individual breakout room.

    When you are finished, click the Breakout Rooms button on your teacher computer's screen again. Then click close all rooms to have your participants return to the main meeting.


    Note: When you are using breakout rooms in a hybrid learning situation, with some students at home and some in the classroom, your in-person students will see whatever is displayed on the host computer, whether that is a breakout room or the empty main meeting.

  • You can amplify a teacher's voice for the students in the classroom while live streaming with Swivl. 

    First of all, please setup Integrated audio for live streaming, following the instructions provided here: Integrated Audio setup

    To amplify the teacher's voice:

    • 1. Open QuickTime Player


      2. Select New audio recording


      3. Click on the arrow next to the record button to ensure that Swivl Input Audio Interface(Swivl Link) is selected


      4. Adjust the volume


      Please note, you do not need the QuickTime to record the audio. This step merely allows you to output Swivl audio through the MacBook speakers.


    • 1. Click with the right button on the Speakers icon at the right side of the taskbar


      2. Select Sound


      3. Open Recording tab. Select Swivl Audio Interface and click on Properties


      4. In Digital Audio Interface Properties, open the Listen tab and check mark Listen to this device




    Please note, in order not to have audio feedback, a teacher should not stand too close to the laptop/PC since the audio will come through the laptop/PC speakers. 

  • For the Integrated Audio setup.

    The PC should automatically recognize the Swivl after performing a firmware update, but if not, you may need to manually make a change in the Settings menu of the Teams app and switch Base port configuration to PC.

    Unplug USB cable before manually changing Base port configuration! 


    1. Now, navigate to the Settings Menu in the Teams app and tap on Base port configuration.


    2. Select “To PC” to connect to a computer, laptop, or interactive display such as a SMART Board.


    3. Finally, connect a USB-A to USB-A cable from the back of the Swivl to the PC/Interactive Display/Chromebook's USB port. Recommended cable length is up to 20ft.

    Example Setup with a Floor Stand

    Troubleshooting steps

    If the computer does not recognize the Swivl after the setup steps listed above, please do the following:

    - restart the computer;

    - open Audio Settings on the computer and manually select Swivl Audio Interface as audio input;

    - make sure you are using the compatible USB A cable. For more information, please see:

    Recommendations for Add-on Accessories and Hardware.

  • Swivl Robot uses an infrared sensor to track the Primary Marker. During live streaming, you can start and pause tracking by pressing the centre button on the Primary Marker.

    Follow this procedure to connect your mobile device and Markers:

    1. Connect a compatible mobile device to the Swivl Robot. Turn on the Swivl Robot.
    2. When prompted, tap “Allow” to enable robot access. 
    3. Turn on the Marker(s). Start the Teams app. 
    4. You will now be able to start and pause tracking by pressing the centre button on the Marker.


    Click here to find out more about Marker Features. 

  • Yes.

    When Swivl is in Live Streaming mode, the audio from all the markers are merged together and synced with the video (if you are streaming video). This means that the remote person(s) on the other end can hear the audio from all the markers at the same time.   

  • Always make sure to follow all the steps for the Standalone live streaming setup (with an iOS or Android mobile device).

    This article covers two options to hear your distant participants, some FAQs, Tips and Best Practices . 

    1. Headset with microphone

    2. Speakers

    Volume controls


    Tips and Best Practices

    1. Headset with a microphone

    The person using Teams can hear a remote person’s voice by connecting a headset to the Primary Marker for one on one conversations

    (through the right earbud only).

    In some cases AirPods may be supported, however we recommend using jack connector headset or headphones to ensure best audio reliability as after switching to Zoom app Teams app fully transfers audio control to the live streaming app.

    2. Speakers

    The person using Teams can hear a remote person’s voice by connecting speakers and the adaptor into the USB port on your Swivl Robot - see Recommendations for Add-on Accessories and Hardware.

    We recommend using AC powered speakers:

    In this case you will need to connect your speakers to the adaptor and the adaptor will be plugged into the Swivl Robot.
    The speakers will be powered from the wall outlet.




    You can also use USB-powered speakers: 

    In this case you will need to connect your speakers to the adaptor and the adaptor will be plugged into the Swivl Robot.
    The speakers must not be connected to the same AC adaptor as the Swivl Robot to avoid speakers output interference.


    Volume controls:

    - Use the Up/Down arrows on the Primary Marker to control the speaker volume.  


    - If you need to increase/decrease your own voice as you speak into the marker, go to

    • Teams App=> Robot Tab
    • Tap on the color of the Marker you want to adjust
    • Move the slider Right/Left to increase or decrease the level


    Here is an article that explains more about how to adjust Marker sensitivity. 


    If you have any issues hearing your distant participants using the speakers connected to the base, do the following:

    1. Open Teams app > Settings> Base Port Configuration > Automatic or To Speakers.



    2. Check Teams app Settings > Advanced Settings > Audio Configuration> Live Streaming.



    Tips and Best Practices for Remote Student Audio

    Remote students can learn and follow best practices for participating in live streamed meetings. Following these guidelines will increase the clarity and volume of remote voices while live streaming.

    • Use headphones or earbuds with a microphone. This will make your voice louder and clearer while live streaming.

    • Mute yourself when you are not speaking to the teacher. 

    • Join the call from a quiet location. Limit extra background noise and distractions during your meeting.

    • If you are not able to use a headset with a microphone, sit directly in front of the computer to ensure that your teacher can hear you.

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