FAQ

Charge a mobile device while using it with the Swivl Robot

As of now, you can charge a mobile device connected to the C-Series or the CX Robot. 

 

CX

C-Series

 

If you are not sure what model of the Robot you have, please check Which Robot do I have? 

 

CX

Mobile charging is a built-in feature of the CX Robot

The CX Robot connected to power can charge a tethered mobile device via a connection cable.

Typically, the device starts charging as soon as the Teams app is launched and successful connection is established. However, there are some limitations for Android devices. See more information here.

CX_3_-_iPad_is_charging__2021-04-22_15-11-19_1_.jpg

 

 

However, there are some limitations for Android devices.  Please see the matrix below:

CX Charging Matrix for Android devices

applies for FW 12.02.03 and newer

Availability Setup Sample devices

Works by default

Recording and any Live streaming setup

Samsung Tab S5e or Samsung Tab S6

Needs to be enabled manually - see in Charging 

 

Live Streaming only in the Integrated Audio Setup

Lenovo M10(TB-X606F)

Samsung Tab S6 Lite

*If none of the above works, unfortunately, this device is not supported for charging.

 

NB! You must connect the CX Robot charging cable BEFORE launching the recording or live-streaming session.

When the CX Robot connects to a power source, it will reset internally to provide power to the mobile device. Plugging in the Robot charging cable in the middle of the session will break the “handshake” with the mobile app, and the audio streams might break. To restore the connection, please return to the Teams app.

 

Back to top

 

C- Series

A mobile device connected to the C-Series concurrently can be charging via a Boost Cable. The Boost Cable allows you to charge most Swivl-compatible mobile devices.

Depending on the connection port of your device, there are two types of boost cables featured in the video tutorial:

 

The Swivl Boost Adapter works with Swivl-compatible lightning devices. 

The Swivl Boost-C Adapter works for some iOS and Android Type C mobile devices.

Boost Cable Step-by-Step Instructions with Photos

Proper Use Guidelines

Troubleshooting

 

NB!  You must connect the boost cable and the Robot charging cable BEFORE launching  the recording or live-streaming session.

 

When the Robot is connected to power, it will reset internally so that it can provide power to the mobile device. This will break the “handshake” with the mobile app and the audio streams might break. To fix that, the user will need to return to the Teams app to re-establish the handshake, and then continue with recording or streaming.

 

The mobile device will start charging AFTER the Teams app is launched.

Boost Cable for C-Series Robot and Lightning Devices

Works for Lightning devices - Make sure you have updated your firmware and the Teams app on the Swivl Robot. 

DSC_1116.jpg

Swivl Boost Cable

 

 

Back to top

 

Boost-C Adaptor for C Series Robot, Type C iOS, and Android Devices

Works for iOS and Android Type C mobile devices - Make sure you have updated the firmware on your Swivl Robot. 

Supported devices:

iPad Pro (with USB-C), Samsung Galaxy Tab S5e, Samsung Galaxy s10e (US Variant), Samsung Galaxy Tab S6, etc

Note: Lenovo Tab M10 FHD (with USB-C) and Oneplus 5 do not support this charging feature.

 

Image_from_iOS__1___1_.jpg

Boost-C Cable

 

 

 

Step-by-Step Instructions with Photos

PXL_20210119_193543017.MP.jpg

1. Use Boost Cable and the micro-usb to Lightning cable. 

PXL_20210119_193813223.MP.jpg

2. Plug the white micro-usb end into the Boost Cable.

PXL_20210119_195343085.MP.jpg

3. Plug the Boost Cable into the Robot micro-usb port.

PXL_20210119_200653745.MP.jpg

4. Plug the Lightning cable into the mobile device.

PXL_20210120_205331810.MP_2.jpg5. Secure the cable clip. Adjust cable length.

PXL_20210119_203954721.MP.jpg6. Plug the Boost Cable into the adapter.

PXL_20210119_200659544.MP.jpg7. Turn on the Swivl Robot and allow access.

Swivl_app_update_notification_-_iPad.jpg 8. If prompted, update the Teams app.

Swivl_Robot_Update_progress_bar.gif

9. If prompted, update the firmware on your Robot. 

 

PXL_20210119_200744750.MP.jpg

10. Start the Teams app and start Swivlin'!

 

 

 

Proper Use Guidelines

Avoid these common mistakes when setting up and using your Boost Cables. 

5E9F4B06-B7E8-40FE-A16F-F49311972D06-4834-0000117D36B8C6F1.jpg 05CB6CD4-B770-4DDE-85CC-B27C01FC8049-4834-0000117D260B1B3A.jpg DSC_1633.jpg
Placing the clip too low on the floor stand doesn't allow enough cable for rotation.  Allowing too many rotations which causes the Boost Cables to become tangled. This may cause tension that can damage the Swivl Robot.  Placing the anchor of the Boost Cable below the floor stand clip. This will cause tension and limit rotation. 

 

Back to top

Troubleshooting

If you are having difficulties charging a compatible mobile device first make sure that:

  • Teams app is opened
  • Only Boost Cable and Base Charging cable must be connected
  • If CX adapter is used, the Boost Cable must be plugged into the 2.4a port 

If the issue persists, please share the following information to support@swivl.com:

  • Serial number of your Swivl Robot
  • Firmware number of the Swivl Robot
  • Teams App version
  • Photo of the power adapter along with the charging setup.
  • Number of Boost Cables you have in total.
  • Number of Boost Cables that are malfunctioning. 

 

Back to top

 

Still have questions? Email us at support@swivl.com 

 

 

Updated

Was this article helpful?

3 out of 3 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.