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Why does my PC not recognize my Swivl as a microphone option?

For the Integrated Audio Setup

The PC should automatically recognize the Swivl after performing a firmware update, but if not, you may need to manually make a change in the Settings menu of the Teams app and switch Base port configuration to PC.

 

Unplug USB cable before manually changing Base port configuration! 

 unplug_cable.png

1. Now, navigate to the Settings Menu in the Teams app and tap on Base port configuration.

Base_port_configuration_-_iPad.jpg

2. Select “To PC” to connect to a computer, laptop, or interactive display such as a SMART Board.

To_computer_-_iPad.jpg

3. Finally, connect a USB-A to USB-A cable from the back of the Swivl to the PC/Interactive Display/Chromebook's USB port. Recommended cable length is up to 20ft.

Example Setup with a Floor Stand
IMG_20200519_142914.jpg

 

Troubleshooting steps

If the computer does not recognize the Swivl after the setup steps listed above, please do the following:

- restart the computer;

- open Audio Settings on the computer and manually select Swivl Audio Interface as audio input;

- make sure you are using the compatible USB A cable. For more information, please see:

Recommendations for Add-on Accessories and Hardware.

 

 

 

Updated

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