Swivl Link - Pairing and Troubleshooting

*see all possible setup options for your live streaming here

For your convenience, we created a printable Step by Step Audio Setup Guide to help you with the right setup and steps - print the pages you need!  

The Swivl Link eliminates the need for the USB A cable when connecting the Swivl Robot to a computer using the Integrated Audio Setup.

You must use the Swivl Robot and app to select the Wireless Connection mode. Once selected, the Swivl Link will continue to operate in this mode until it is connected to a Swivl Robot again. 

There is a red button on the top of the Swivl Link. Please note that this button does not pair the Link with your Swivl. Its only function is for the rare need to update Link firmware via a PC computer. If you press this button for longer than 4 seconds, it may break the pairing connection with your Swivl and it will need to be repaired.

• This setup requires the following:

  Swivl Robot

  Swivl Link

  
  1. Connect your mobile device to Swivl Robot. Turn on the Swivl Robot. Start the Swivl Capture app. 

  iOS	Android

  2. Open the Settings Tab and select Base port configuration - To Link 

  iOS	Android

  3. Connect your Swivl Link to t he USB port on the base of the Robot. When the Swivl Link is inserted into the USB port, a pop-up may prompt you to select a configuration.  If the pop-up says you have a Wireless Connection at the top, be sure to select Keep current.

  

  If the Wireless connection does not appear at the top of the pop-up, select Change configuration until it does (do not use Marker Mode: Microphone Only). You should only have to select it once.

  

  4. You can now connect the Swivl Link to your computer for the Integrated Audio setup. If your computer only has a USB-C port, then you will need a USB-C adapter.

   

  5. Following the steps for Integrated Audio setup, launch a live stream from your computer and select the Swivl Link as your microphone. The following screenshots are from Microsoft Teams and Zoom respectively.

  MS Teams

  Zoom

  6. The Swivl Link will continue to operate in Wireless Connection mode until connected to the Swivl Robot again. You can connect the Swivl Link to your computer for Integrated Audio Setup as often as needed. The Swivl Link must stay inserted in the computer for the duration of the Integrated Audio Live Stream.

• Swivl Link is plugged into the Robot  Flashing green on the Swivl Link	Status OK: The Swivl Link is switched to Wireless connection mode  Next steps: You can proceed with the Integrated Audio setup.
  Swivl Link is plugged into the robot No lights on the Swivl Link;  Not connected status in the Swivl Capture app No popup about Swivl link mode showing up	Reason: The base is not recognizing the Swivl Link  Next steps: - Open Swivl app Settings Settings > Hybrid Learning block > Base port configuration > select  To Link  Now the Swivl Link will be displayed in the Swivl Capture app and you can select the Wireless connection mode for your Integrated Audio setup
  Swivl Link is plugged into the robot The solid red light on the Swivl Link Not connected status in the Swivl Capture app No popup about Swivl link mode showing up	Reason: The Swivl Link is currently in Microphone only mode Next steps: - Restart the robot  - On the Swivl Link pop-up select Wireless   connection mode.
  Swivl Link is plugged into the Robot Blinking red light on the Swivl Link	Reason: The Swivl Link is not paired to THIS Swivl base Next steps: Clear the memory of the Swivl in the following way:  -Press and hold the '+' button on the Swivl Robot, and quickly press the Power button 4 times till you see the '+' button flash red; To verify this work right, you can open the Robot tab and see no Markers paired; the switched on Markers will flash red as unpaired. - Next, press and hold the '+' button on the Swivl Robot and tap the Power button 2 times. Then, while keep pressing the '+' button, wait for five seconds, and press two more times on the Power button. -After that Pair the Markers by placing each Marker into the dock (you will see the 'Pairing complete' notification); -Now connect the Swivl Link to the base again, keep the Wireless connection mode, the Link should turn solid green and you can proceed with the setup.
  Swivl Link is plugged into a laptop Flashing green/Solid green light on the Swivl Link	Status OK: The Swivl Link is successfully connected and switched to Wireless connection mode. The flashing green light turns solid green when you open a live-streaming app on a laptop/PC. Next steps: You can proceed with the Integrated Audio setup and select Swivl Link audio in your live streaming app on the computer
  Swivl Link is plugged into a laptop Solid red / blinking red light on the Swivl Link	Reason: Microphone mode selected no marker is paired to the Link Next steps: - connect the Swivl Link back to the Swivl base and select Wireless connection mode - you will see the solid green light on the Swivl Link - after that plug the Swivl Link into the computer - the light on the Swivl Link will be blinking red for a few seconds and turn solid green You can double-check successful connection in two places now: a) in the Swivl Capture app Settings: Settings > Hybrid Learning block > Swivl Link > Wirelessly Connected status b) on the Swivl Capture app Home screen: you will see a Swivl Link icon at the top of the screen