Markers and Swivl Link

Swivl Link - Pairing and Troubleshooting

*see all possible setup options for your live streaming here

 Available for: Standard, Pro, Admin, Owner, C-Series Robot, CX Robot

 

For your convenience, we created a printable Step by Step Audio Setup Guide to help you with the right setup and steps - print the pages you need!  

The Swivl Link eliminates the need for the USB A cable when connecting the Swivl Robot to a computer using the Integrated Audio Setup.

You must use the Swivl Robot and app to select the Wireless Connection mode. Once selected, the Swivl Link will continue to operate in this mode until it is connected to a Swivl Robot again. 

There is a red button on the top of the Swivl Link. Please note that this button does not pair the Link with your Swivl. Its only function is for the rare need to update Link firmware via a PC computer. If you press this button for longer than 4 seconds, it may break the pairing connection with your Swivl and it will need to be repaired.

  • This setup requires the following:

    DSCF4006.jpg

    Swivl Robot

    DSC_0377.JPG

    Swivl Link 


    1. Connect your mobile device to Swivl Robot. Turn on the Swivl Robot. Start the Teams by Swivl app. 

    iOS Android
    DSCF4016.jpg image0.jpeg

    2. Open the Settings Tab and select Base port configuration - To Link 

    iOS Android
    To_link_-_iPad.jpg link.png

    3. Connect your Swivl Link to t he USB port on the base of the Robot. When the Swivl Link is inserted into the USB port, a pop-up may prompt you to select a configuration.  If the pop-up says you have a Wireless Connection at the top, be sure to select Keep current.

    Link_into_robot.JPG

    If the Wireless connection does not appear at the top of the pop-up, select Change configuration until it does (do not use Marker Mode: Microphone Only). You should only have to select it once.

    Microphone_only_-_change_configuration_-_iPad.jpg

    4. You can now connect the Swivl Link to your computer for the Integrated Audio setup. If your computer only has a USB-C port, then you will need a USB-C adapter.

    DSCF4049.JPG 

     

    5. Following the steps for Integrated Audio setup, launch a live stream from your computer and select the Swivl Link as your microphone. The following screenshots are from Microsoft Teams and Zoom respectively.

    Screen_Shot_2020-09-01_at_14.38.20.png

    MS Teams

    Screen_Shot_2020-09-01_at_14.40.11.png

    Zoom

     

    6. The Swivl Link will continue to operate in Wireless Connection mode until connected to the Swivl Robot again. You can connect the Swivl Link to your computer for Integrated Audio Setup as often as needed. The Swivl Link must stay inserted in the computer for the duration of the Integrated Audio Live Stream.

     

  •  

  • Swivl Link is plugged into the Robot

     Flashing green on the Swivl Link

    link_-_robot_-_green.png

    Status OK:

    The Swivl Link is switched to Wireless connection mode 

    Next steps:

    You can proceed with the Integrated

    Audio setup.

    Swivl Link is plugged into the robot

    No lights on the Swivl Link; 

    Not connected status in the Teams by Swivl app

    No popup about Swivl link mode showing up

    link_-_no_light_-_robot.png

    Reason:

    The base is not recognizing the Swivl Link 

     

    Next steps:

    - Open Swivl app Settings Settings >

    Hybrid Learning block >

    Base port configuration > select 

    To Link 

    Now the Swivl Link will be displayed in

    the Teams by Swivl app and you can select

    the Wireless connection mode for

    your Integrated Audio setup

    Swivl Link is plugged into the robot

    The solid red light on the Swivl Link

    Not connected status in the Teams by Swivl app

    No popup about Swivl link mode showing up

    link_-_red_light_-_robot.png

    Reason:

    The Swivl Link is currently in

    Microphone only mode

     

     

    Next steps:

    - Restart the robot 

    - On the Swivl Link pop-up select Wireless

      connection mode.

    Swivl Link is plugged into the Robot

    Blinking red light on the Swivl Link

    link_-_red_light_-_robot.png

    Reason:

    The Swivl Link is not paired to THIS Swivl base

     

    Next steps:

    Clear the memory of the Swivl in the following way: 

    -Press and hold the '+' button on the Swivl Robot, and quickly press the Power button 4 times till you see the '+' button flash red;
    To verify this work right, you can open the Robot tab and see no Markers paired; the switched on Markers will flash red as unpaired.

    - Next, press and hold the '+' button on the Swivl Robot and tap the Power button 2 times. Then, while keep pressing the '+' button, wait for five seconds, and press two more times on the Power button.

    -After that Pair the Markers by placing each Marker into the dock (you will see the 'Pairing complete' notification);

    -Now connect the Swivl Link to the base again, keep the Wireless connection mode, the Link should turn solid green and you can proceed with the setup.

    Swivl Link is plugged into a laptop

    Flashing green/Solid green light on the Swivl Link

    link1_.png

    Status OK:

    The Swivl Link is successfully connected and switched to Wireless connection mode.

    The flashing green light turns solid green when you open a live-streaming app on a laptop/PC.

    Next steps:

    You can proceed with the Integrated

    Audio setup and select Swivl Link audio in your live streaming app on the computer 

     

     

     

     

    Swivl Link is plugged into a laptop

    Solid red / blinking red light on the Swivl Link

    link_-_red_-comp.png

    Reason:

    Microphone mode selected

    no marker is paired to the Link

     

     

    Next steps:

    - connect the Swivl Link back to the

    Swivl base and select Wireless

    connection mode

    - you will see the solid green light on

    the Swivl Link

    - after that plug the Swivl Link into the

    computer

    - the light on the Swivl Link will be blinking red for a few seconds and turn solid green

    You can double-check successful connection in two places now:

    a) in the Teams by Swivl App Settings:

    Settings > Hybrid Learning block > Swivl Link > Wirelessly Connected status

    b) on the Teams by Swivl app Home screen:

    you will see a Swivl Link icon at the top of the screen

     

Updated

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