Live Streaming

Swivl Link - Pairing and Troubleshooting

*see all possible setup options for your live streaming here

 Available for: Standard, Pro, Admin, Owner, C-Series Robot, CX Robot

 

For your convenience, we created a printable Step by Step Audio Setup Guide to help you with the right setup and steps - print the pages you need!  

The Swivl Link eliminates the need for the USB A cable when connecting the Swivl Robot to a computer using the Integrated Audio Setup.

You must use the Swivl Robot and app to select the Wireless Connection mode. Once selected, the Swivl Link will continue to operate in this mode until it is connected to a Swivl Robot again. 

IMPORTANT: There is a red button on the top of the Swivl Link (see pictures below). Please note that this button does not pair the Link with your Swivl. Its only function is for the rare need to update Link firmware via a PC computer. If you press this button for longer than 4 seconds, it may break the pairing connection with your Swivl and it will need to be repaired.

Wireless Connection Setup for Live Streaming

Video Walkthrough

Troubleshooting

 

 

Wireless Connection Setup for Live Streaming

This setup requires the following:

DSCF4006.jpg

Swivl Robot

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Swivl Link 


1. Connect your mobile device to
Swivl Robot. Turn on the Swivl Robot. Start the Teams by Swivl app. 

iOS Android
DSCF4016.jpg image0.jpeg

2. Open the Settings Tab and select Base port configuration - To Link 

iOS Android
To_link_-_iPad.jpg link.png

3. Connect your Swivl Link to the USB port on the base of the Robot. When the Swivl Link is inserted into the USB port, a pop-up may prompt you to select a configuration.  If the pop-up says you have a Wireless Connection at the top, be sure to select Keep current.

Link_into_robot.JPG

If the Wireless connection does not appear at the top of the pop-up, select Change configuration until it does (do not use Marker Mode: Microphone Only). You should only have to select it once.

Microphone_only_-_change_configuration_-_iPad.jpg

4. You can now connect the Swivl Link to your computer for the Integrated Audio setup. If your computer only has a USB-C port, then you will need a USB-C adapter.

DSCF4049.JPG 

 

5. Following the steps for Integrated Audio setup, launch a live stream from your computer and select the Swivl Link as your microphone. The following screenshots are from Microsoft Teams and Zoom respectively.

Screen_Shot_2020-09-01_at_14.38.20.png

MS Teams

Screen_Shot_2020-09-01_at_14.40.11.png

Zoom

 

6. The Swivl Link will continue to operate in Wireless Connection mode until connected to the Swivl Robot again. You can connect the Swivl Link to your computer for Integrated Audio Setup as often as needed. The Swivl Link must stay inserted in the computer for the duration of the Integrated Audio Live Stream session.

 

Video Walkthrough

 

 

 

Troubleshooting

Swivl Link is plugged into the Robot

 Flashing green on the Swivl Link

link_-_robot_-_green.png

Status OK:

The Swivl Link is switched to Wireless connection mode 

Next steps:

You can proceed with the Integrated

Audio setup.

Swivl Link is plugged into the robot

No lights on the Swivl Link; 

Not connected status in the Teams by Swivl app

No popup about Swivl link mode showing up

link_-_no_light_-_robot.png

Reason:

The base is not recognizing the Swivl Link 

 

Next steps:

- Open Swivl app Settings Settings >

Hybrid Learning block >

Base port configuration > select 

To Link 

Now the Swivl Link will be displayed in

the Teams by Swivl app and you can select

the Wireless connection mode for

your Integrated Audio setup

Swivl Link is plugged into the robot

The solid red light on the Swivl Link

Not connected status in the Teams by Swivl app

No popup about Swivl link mode showing up

link_-_red_light_-_robot.png

Reason:

The Swivl Link is currently in

Microphone only mode

 

 

Next steps:

- Restart the robot 

- On the Swivl Link pop-up select Wireless

  connection mode.

Swivl Link is plugged into the Robot

Blinking red light on the Swivl Link

link_-_red_light_-_robot.png

Reason:

The Swivl Link is not paired to THIS Swivl base

 

Next steps:

Clear the memory of the Swivl in the following way: 

-Press and hold the '+' button on the Swivl Robot, and quickly press the Power button 4 times till you see the '+' button flash red;
To verify this work right, you can open the Robot tab and see no Markers paired; the switched on Markers will flash red as unpaired.

- Next, press and hold the '+' button on the Swivl Robot and tap the Power button 2 times. Then, while keep pressing the '+' button, wait for five seconds, and press two more times on the Power button.

-After that Pair the Markers by placing each Marker into the dock (you will see the 'Pairing complete' notification);

-Now connect the Swivl Link to the base again, keep the Wireless connection mode, the Link should turn solid green and you can proceed with the setup.

Swivl Link is plugged into a laptop

Flashing green/Solid green light on the Swivl Link

link1_.png

Status OK:

The Swivl Link is successfully connected and switched to Wireless connection mode.

The flashing green light turns solid green when you open a live-streaming app on a laptop/PC.

Next steps:

You can proceed with the Integrated

Audio setup and select Swivl Link audio in your live streaming app on the computer 

 

 

 

 

Swivl Link is plugged into a laptop

Solid red / blinking red light on the Swivl Link

link_-_red_-comp.png

Reason:

Microphone mode selected

no marker is paired to the Link

 

 

Next steps:

- connect the Swivl Link back to the

Swivl base and select Wireless

connection mode

- you will see the solid green light on

the Swivl Link

- after that plug the Swivl Link into the

computer

- the light on the Swivl Link will be blinking red for a few seconds and turn solid green

You can double-check successful connection in two places now:

a) in the Teams by Swivl App Settings:

Settings > Hybrid Learning block > Swivl Link > Wirelessly Connected status

b) on the Teams by Swivl app Home screen:

you will see a Swivl Link icon at the top of the screen

 

 

Click to continue to the next article - Updating Firmware of Swivl Link 

Updated

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