Depending on which video player you are using to play your video on your computer, your video may appear upside down. Your Swivl videos are encoded with information to tell the video player in which orientation it should be played.
Many video players can read this code successfully and will play the video in the correct orientation. These include: Swivl, VLC, Apple’s Quicktime, and some others.
Windows video players sometimes have trouble correctly interpreting this code, and so may play your video upside down.
There are a couple ways to resolve this issue:
- Upload it to Swivl — this upload process internally transcodes the video and will load it into your account in the correct orientation. You can then re-download or share your video directly from the Swivl platform.
- If you wish to view the video locally on your computer, we recommend downloading VLC or Quicktime video players.
The only case in which a video will record upside down on an iOS device is when the screen lock is on. To avoid this, make sure you turn off the screen lock, which you can find by sliding up the long dash mark (-) below “Swipe to unlock” on your device’s lock screen.