If you are experiencing one of the problems listed below, please perform the hard reset of Swivl robot.
-A robot will not turn on
-A robot is not charging when connected to power.
-A Marker is not charging when is placed in the dock of the robot.
-A robot is connected to the mobile device with a cable, but the connection is not successful.
Hard reset your Swivl as follows:
1. Regardless of the robot's level of charge, plug in the charging cable to the robot and wall outlet.
2. Connect your mobile device to a robot, turn the robot on and open Swivl app.
3. Press and hold down the power button for about 10 seconds, until you see both LED lights on the top of the robot blinks orange and the robot shuts down.
4. Turn the robot on.
5. Repeat 2-3 times if necessary.
It is important to connect you mobile device to the robot during the hard reset, because often the hard reset prompts firmware updating process. The firmware version must be up to date for the seamless robot-mobile device interaction. See Product Updates
If you still have any issues, please contact email@example.com
Click to continue to the next article - Updating Firmware&Software