📖 M2 Device Management for IT Departments

                                                                               Available for M2 users

Why use DM portal

This article is intended for IT personnel. M2 Devices DM portal offers smooth management of multiple M2 devices for IT departments and allows the following options:

• Device enrollment and inventory
• User management: Owner, Admin, and User privileges
• View Serial Numbers, App, and Firmware version
• Organize devices by notes (department, grade level) and tags (type of user)
• View how recently a device was accessed
• Lock or unlock the device for security
• Set up optional 2FA on all user account type
• Upload wifi certificates for enterprise that can be applied across all devices in an organization

M2 DM Enrollment Process

Start with your M2 Device Management portal at https://dm.swivl.com/. See the detailed steps below:

1. Sign up/sign in at https://dm.swivl.com/

 

2. Enroll the Device in M2 DM 

It has two parts: on the web and on the device. Please see the steps and screenshots for the web part below:

• In the left menu, go to Manage -> Devices, then click Add Device. 

• Click Enroll a new Device and set the number of codes plus expiration days. 
• Copy your generated code(s) (optional: email them). 

Device-Side Enrollment Steps

• Power On the Device
  • During initial setup, select your region and configure Wi-Fi.
  • Accept the Terms of Service when prompted.
• On the target device, open M2 Device Management for IT in Settings⚙️ and enter the code when prompted. 
  
  • You’ll see a screen titled “Device Management for IT”
  • Choose Add Device to enroll now, or skip and do it later.

• Enter Pairing Code
  • When prompted, enter the code provided by your administrator.

• • A confirmation message (“Device successfully paired!”) will appear once enrollment is complete.

3. If You Skipped Enrollment

• • Open Quick Settings from the top right corner.
  • Select Device Management for IT.
  • Tap Add Device and enter your code to enroll.

4. Unenroll Device from M2 DM

• In the left-side menu, open Manage -> Devices.
• Select the device you want to remove.
• Go to Settings and click Unenroll.

• In the confirmation pop-up, review the warning that this action disconnects the device and removes certain data (e.g., Wi-Fi configs).

• Click Confirm to proceed.
• A message stating “This device is unenrolled” will appear once the process completes

Deploy WiFi Certificates on M2 Devices for 802.1x WiFi Connection

We support WiFi configurations for WPA and 802.1x Enterprise WiFi, which allow the use of certificates. These certificates can only be uploaded to devices using M2 DM. See step-by-step instruction:

Steps to Add a Certificate

1. Navigate to the Certificates Page:

• • Go to Сonfigurations → Certificates in the menu.

Click on Add Certificate to upload a certificate file.



 2. Verify the Certificate Upload:

• • • Once uploaded successfully, the certificate appears on the Certificates page. Click on the certificate to open its details.
      
      

3. Deploy the Certificate to M2 Devices: 

• • • • On the certificate details page, click the Deploy button.
      • In the new window, select one or multiple M2 Devices.
      • Click Deploy to push the certificate to the selected devices.

Deployment Requirements

• The M2 Device must be connected to the internet to download the new certificate from the DM server.
• After a short period, the certificate will be available on the device for WiFi configuration.

Checking Deployment Status

Via the Certificates Page

1. Go to the Certificates page.
2. Open the Deployments tab.
3. You will see a list of Devices and their Serial Numbers where the certificate has been installed.

  Via the Device Page

1. Go to Device List.
2. Locate the Mirror Device using the Serial Number.
3. Open the Device Page and go to the Deployments tab.
4. Deployment logs will display the certificate installation status.

Removing a Certificate from a Device

A certificate can be removed in two ways:

From the Certificate Page:

• • Open the Certificates page.
  • Select the relevant certificate.
  • Go to the Devices tab, choose one or multiple devices, and click Remove.

From the Device Page:

• • Open the Device List.
  • Locate the Mirror Device using the Serial Number.
  • Open the Device Page, navigate to the Deployments tab, and select Remove.

Group Device Configuration

Team Owners and Admins are able to create, view, update, duplicate, and delete configurations. Each configuration can be linked to Device Groups and contains settings such as Wi-Fi profiles, certificates, and advanced policies.

To use this feature, ensure that:

• The device is enrolled (see instructions on how to enroll the device
  above).
• The M2 Software Version is 0.23.0 or higher.

Please note that this feature is not available for Demo users.

1. Create a device group

• Open ‘Manage’ -> ‘Device Groups’ page
• Click on [Add device group]
• Enter name and description (if needed)
• Click on [Save]

2. Add needed devices to created group

• Open the created Device Group
• Click on [Add device]
• Select needed device from opened list
• Click on [Add selected devices]

3. Create device configuration

• open ‘Configurations’ > ‘Device configurations’ page
• click on [Add device configuration]
• enter name and description (if needed)
• click on [Save]

4. Add created device group to device configuration

• open the created Device Configuration
• click on ‘Device groups’ tab
• click on [add device group]
• select added device group from popup
• click on [add selected device group]

5. Create WiFi network profile on M2 DM with needed parameters

• open ‘Configurations’ > ‘Wi-Fi networks’ page
• click on [Add WiFi network]
• fill all the fields according to needed WiFi profile
• click on [Create]

6. Add created WiFi network to device configuration

• open the created device configuration
• click on ‘WiFi networks’ tab
• click on [add WiFi network]
• select network from list
• click on [add selected networks]

7. Upload The WiFi certificate on M2 DM

8. Add certificate to device configuration if needed

• open the created device configuration
• click on 'Certificates' tab
• click on [add certificate]
• select added certificate from popup
• click on [add selected certificates]

9. Set timezone in device configuration if needed

• open the created device configuration
• click on [edit] for timezone field
• select any of timezones from dropdown
• click on [select]

10. Activate the device configuration

• open the created device configuration
• click on [Activate]

11. Check ‘Deployments’, ‘Logs’ tabs

These tabs contain information about deployments events, history with changes it this device configuration

After device configuration is activated deployment commands are sent to each device that were added to this device configuration

Additional rules/aspects of using Device Configurations:

1. Device can be added to only 1 device group simultaneously

2. Device group can be used in only 1 device configuration

• it’s possible to add same device group to another device configuration but in this case device group will be removed from first device configuration

3. Only one device configuration can be active on device

• it’s possible to deploy another device configuration but it will override previous device configuration on device

4. Any changes of device configuration will automatically trigger re-deployment process for all devices from this device configuration with new changes. It concerns to:

• any changes of WiFi profile
• any changes of certificates
• any changes of WiFi network profile, certificates statuses (turning off/on). Turning off WiFi network/certificate will remove it from device
• any changes with timezone settings
• deleting device group from device configuration will affect all the devices in this group - it will trigger deleting of device configuration from all the devices
• adding devices will trigger deployment of device configuration only on these new devices

5. Device configuration statuses:

• Draft - device configuration gets this status after it created. After this status is changed it won’t be possible to set this status again
• Active - device configuration gets this status after it was activated. Changes from point 4 will trigger re-deployment of device configuration on devices in this status
• Archived - to be updated after implementation

6. Device configuration can be deleted only if it’s empty (devices are not added to device configuration)

WiFi networks that were added on M2 DM after deployment can be found on device:

• open ‘WiFi’ settings
• tap on [Saved networks]

In order to connect to WiFi network configured on M2 DM:

• WiFi network should be active (device should see it)
• tap on it - connection will be established automatically

FAQ

?Can we use our Google option and get us on the network that our other devices use?

M2 devices don't support Google Services and cannot use the Google ecosystem for MDM. Instead, you should use M2 DM - https://dm.swivl.com/.