iOS 18 Connection Issue Progress

Update as of January 14, 2025

The iOS 18 connection issue with the C-Series Swivl Robot has been resolved through a temporary workaround! 🎉 Please see the steps below on how to update your robot and establish the connection with the iOS device. 

Update as of December 4, 2024

The iOS 18 connection issue with the CX Swivl Robot has been resolved through a temporary workaround! 🎉

Background

After thorough testing, we identified a connectivity issue between iOS 18 and CX and C-Series Swivl robots. Apple has been informed of this issue, and similar reports have been noted from other hardware manufacturers. We are actively awaiting a response and a permanent fix from Apple.

Interim Solution

The interim solution has already been released, and a firmware updates for the robots are now available. Here’s what you need to do:

❗❗❗ First of all please follow these steps:

1. Disconnect the connection cable from your Apple mobile device;
2. Reboot your Apple mobile device;
3. Connect your Apple mobile device back to the Swivl robot using the connection cable.

4. Ensure the robot is being charged by connecting the charging cable to the robot and plugging the charger block into a wall outlet.

You only need to do it one more time now to get the new FW. 

1. To access the update, connect your iOS 18 device to the robot.

2. Turn on the robot and the marker(s), open the Swivl Capture app

3. Place the marker into the dock of the robot base

4. Your robot will prompt you to perform a hardware update. Tap on the "Update" button and wait until it reaches 100%. It only takes a minute.

Once updated to FW version 12.02.13 for CX Swivl robot and 10.04.11 for C-Series Swivl robot, your iOS 18 device should connect seamlessly to the robot, eliminating the need to restart your iPad before each connection.

Important Note: This FW update is not accessible to iOS devices with the OS version lower than 18. The FW update will only be accessible if an iOS 18 device is connected to the robot.

If you connect your iOS 18 device and do not see the firmware prompt, please follow these steps:

1. Open Settings > About.

2. Click the red circle with the number "1" next to the firmware (FW) version to initiate the update.

Restart your iPad and connect it again if you see no Update prompt.

Next Steps

We appreciate your patience and support. If you have any questions or encounter issues, please don’t hesitate to contact us at [e-mail].

Thank you for working with us as we navigate this issue together.